I didn’t come to strata management from a technology background. I came from the other side — the owner’s side. And that changes everything about how I’ve built this agency.
For 27 years, I’ve owned strata units in NSW. For 18 of those years, I’ve served on a strata committee — watching buildings be managed, watching owners get frustrated, and watching strata managers work themselves into the ground trying to keep everyone happy.
I’ve been the owner calling at 9pm about a water leak. I’ve been the committee member chasing minutes from last month’s AGM. I’ve watched managers field the same question for the fifteenth time that week — and I’ve seen the toll it takes.
What struck me wasn’t that strata managers were doing a bad job. Overwhelmingly, they were doing a remarkable job under impossible conditions. The problem was structural: buildings need 24-hour attention, but teams can only work so many hours. Something has to give — and too often, it’s the manager’s evenings, weekends, and mental health.
When AI voice and text technology reached the point where it could genuinely handle a conversation about levy balances or emergency procedures — accurately, calmly, and instantly — I saw the opportunity clearly. Not to replace strata managers. They’re irreplaceable. But to take the relentless routine communication load off their shoulders so they can focus on what only a human can do.
I founded Jasmyne Strata AI Agency specifically to build that solution for NSW strata management businesses — custom-built, not off-the-shelf, and trained on the specific legislation, language and questions that define this industry.
There are generic AI tools that can handle phone calls and web chats. But a strata owner asking about their lot entitlement, or a resident asking what the by-law says about short-term letting, or a committee member asking about their obligations under the Strata Schemes Management Act — these conversations require specific knowledge. Generic tools fail the moment the questions get real.
The AI systems I build are trained on NSW strata legislation, your business’s specific buildings, your by-laws, your levy schedules, your emergency contacts, and the questions your owners actually ask. The result is a system that sounds like it belongs to your business — because it does.
If the numbers don’t stack up for your business, I’ll tell you honestly. If there are limits to what AI should handle in your specific context, I’ll flag them. My goal is to build something that genuinely improves the working lives of strata managers and the experience of owners — not to oversell technology that isn’t ready for the job.
If that sounds like the kind of AI agency you’d like to work with, I’d genuinely love to have a conversation.
Understanding the owner’s experience from the inside — what they expect, what frustrates them, and what they actually need from their strata manager.
First-hand experience of committee governance, AGMs, by-law enforcement, levy management, and the manager-committee relationship.
Built specifically for the NSW regulatory environment — SSMA 2015, 2025 reform obligations, Fair Trading requirements, and the SCA framework.
You work with a person who builds, trains, and maintains your AI system — not a SaaS subscription that nobody configures for your portfolio.
The goal is never to automate away the human relationship that strata management is built on. It’s to remove the routine noise so managers can be fully present for the conversations that matter.
Strata is governed by specific legislation, specific terminology and specific owner expectations. An AI that doesn’t know what a Section 184 certificate is, or what the SSMA says about meeting notice periods, will fail your owners quickly.
You should be able to see every conversation your AI has on your behalf. Every interaction is logged and transcribed. Nothing happens in a black box — your business’s reputation depends on it, and so does mine.